Shipping policy
1️⃣ Overview
At GalacticDogTags Ltd. we strive to get your star‑war‑inspired collectibles to you as quickly and safely as possible. All shipments are handled by third‑party carriers (USPS, UPS, Royal Mail, DHL, etc.) and are subject to the terms below.
2️⃣ Order Processing
| Step | Timeframe |
|---|---|
| Order placed | As soon as you receive the order confirmation email. |
| Payment verification | Within 1 business day (occasionally longer for high‑value or international orders). |
| Order “pick‑and‑pack” | 1‑2 business days after payment is cleared. |
| Hand‑off to carrier | Usually the next business day after packing, but may be delayed during peak periods. |
Important: Because we are currently experiencing high traffic and demand, the total time from order placement to carrier hand‑off may extend to 2–3 weeks in some cases. We will always keep you informed via email with a tracking number as soon as the package is shipped.
3️⃣ Shipping Methods & Estimated Delivery Times
| Destination | Carrier (example) | Standard Shipping | Express Shipping* |
|---|---|---|---|
| United States (48 contiguous states) | USPS / UPS | 7‑14 business days (after carrier hand‑off) | 3‑5 business days |
| United Kingdom | Royal Mail / DHL | 5‑10 business days (after carrier hand‑off) | 2‑4 business days |
| Europe (EU & non‑EU) | DHL / UPS | 7‑12 business days (after carrier hand‑off) | 3‑6 business days |
| Rest of World | DHL / UPS | 10‑21 business days (after carrier hand‑off) | 5‑10 business days |
*Express shipping is available only for orders placed within the United States, United Kingdom, or the EU and incurs an additional fee displayed at checkout.
Note: The estimated delivery windows start once the carrier has received the package, not from the moment you click “Place Order.” Because of the current high‑traffic situation, the overall time from order to delivery may be 2–3 weeks for standard shipping, even for domestic orders.
4️⃣ Tracking
- As soon as your order leaves our warehouse we will email you a tracking number and a link to the carrier’s tracking portal.
- You can also view the status of every order by logging into your account and visiting the “My Orders” section.
- Tracking updates may take up to 24 hours to appear on the carrier’s website.
5️⃣ Delays & Exceptions
- High‑traffic periods – During sales events, holidays, or unexpected spikes in demand, processing times may extend to the 2‑ to 3‑week window described above.
- Carrier delays – Weather, customs inspections, strikes, or other events outside our control can add additional days. We will do our best to keep you informed, but we cannot guarantee a specific delivery date.
- Incorrect address – If the shipping address you provide is incomplete, inaccurate, or undeliverable, the carrier may return the package to us. In that case we will contact you to arrange a reshipment (additional shipping fees may apply).
- Public holidays – Both our warehouse and carrier offices observe local public holidays, which may pause processing or delivery for 1‑2 days.
6️⃣ International Shipping & Customs
- Customs duties, taxes, and import fees are the responsibility of the recipient. These charges are levied by the destination country’s customs authority and are not included in the price you pay at checkout.
- We are not responsible for any customs‑related delays, confiscations, or additional fees.
- For shipments to the United Kingdom, European Union, or other regions where VAT applies, the price displayed at checkout already includes the applicable VAT (if we are VAT‑registered).
7️⃣ Undeliverable or Lost Packages
- If the carrier marks an order as “undeliverable” or “lost”, we will first attempt to locate the package with the carrier.
- If the carrier confirms loss, we will issue a full refund or send a replacement (subject to product availability) at no additional cost to you.
- If the package is returned to us because of an incorrect address provided by you, we will contact you to confirm a correct address and arrange a reshipment, charging the applicable shipping fee again.
8️⃣ Shipping Restrictions
- We do not ship to PO Boxes, APO/FPO military addresses, or any country subject to U.S. or U.K. trade embargoes.
- Certain products (e.g., metal key‑chains) may be restricted from shipping to specific countries due to customs regulations. Any such restriction will be noted on the product page.
9️⃣ Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes in carrier agreements, pricing, or legal requirements. Any revisions will be posted on this page with an updated “Last updated” date. Continued use of the Services after changes constitute your acceptance of the new terms.
🔟 Contact Us
If you have any questions about your shipment, need to update an address, or want to report a problem, please reach out:
Email: support@galacticdogtags.com
We aim to respond to all shipping‑related inquiries within 2 business days.